Tattry Support

Answers to the usual questions. Anything else: gabrielcapraru@gmail.com, with your Account ID from Settings (it looks like TT-XXXXXX) so we can find your account.

I paid but my credits didn't arrive

Open the app with an internet connection: a purchase the server couldn't confirm is retried automatically and the credits appear within a few seconds. If they don't, tap „Restore purchases" on the paywall or in Settings. Still missing? Email us the Account ID and the App Store receipt; we credit the purchase by hand.

I got a new phone and my credits are gone

Credits belong to your Tattry account. If you used Sign in with Apple, open Settings on the new phone and sign in with the same Apple ID: the account and its credits come back. A guest account without Apple sign-in lives on the phone it was created on; email us the old Account ID if you still have it.

How do I cancel Unlimited?

Subscriptions are managed by Apple: on your iPhone go to Settings › Apple Account › Subscriptions › Tattry. Cancelling keeps Unlimited until the end of the period you paid for. Deleting the Tattry account does not cancel the subscription.

Why did a render fail or get refused?

A failed render is never charged; try again in a moment. „Didn't pass the safety filter" means the AI provider refused the photo or the idea; a different photo or wording usually works. Unlimited has a fair use of 20 renders a day (a set of four designs counts as four).

How do I delete my account?

Settings › Delete account. Your account, credits, purchase records and generation log are deleted from our server immediately; your gallery stays on your phone until you delete the app. See the Privacy Policy for what our AI provider keeps and for how long.

Is a Tattry preview what the tattoo will really look like?

No. It is an AI estimate from one photo. Size, placement, line weight and healing all change the result; show the try-on and the artist brief (Share › Send to artist) to your tattoo artist and decide together.